SHIP
& RETURN
Processing & production
Orders are prepared in Chengdu, China. Some pieces are made to order or produced in small batches. The estimated production time shown on the product page is separate from delivery time. Orders ship only after payment has been confirmed.
Tracked worldwide delivery
Available delivery services, charges and estimated transit times are shown at checkout. When your parcel leaves the studio, we will send a confirmation email with tracking information. Delivery estimates are provided in good faith but cannot be guaranteed.
Address accuracy
Please check your name, telephone number and full address before paying. Contact us immediately if a correction is needed. Once dispatched, an address may no longer be changed. Costs caused by an incomplete address, refusal or failure to collect may be charged before reshipment or deducted from any amount legally refundable.
Duties & taxes
Unless checkout expressly states otherwise, import duties, taxes, brokerage charges and local handling fees are not included and are the recipient’s responsibility. These charges are set by the destination country and are outside Meraqve’s control.
Delays & lost parcels
Customs inspections, holidays, weather and carrier disruption may cause delays. Meraqve is not responsible for circumstances outside our reasonable control, but we will assist with a carrier investigation. Please contact us promptly if tracking has not updated for an unusual period or a parcel appears lost.
0 returns — with our sincere thanks for understanding
Every Meraqve piece represents the materials, time and handwork of a small independent studio. Many items are made to order or released in limited quantities. Because returned jewelry cannot always be resold with confidence, all purchases are final. We do not accept returns, exchanges or refunds for change of mind, incorrect size selection, personal preference or ordinary signs of handmade production.
We understand that purchasing jewelry online requires trust. Before ordering, please review all photographs, dimensions, materials and size information. If anything is unclear, please contact us—we would much rather help before your order is placed.
Cancellations & changes
Contact us as soon as possible if you need to correct an order. A cancellation or change may be possible before production begins, but cannot be guaranteed. Custom, personalized and made-to-order pieces cannot be cancelled once materials or production have been committed.
Damaged, defective or incorrect items
Final sale does not mean that we leave you without support. If your parcel arrives damaged, the wrong item was sent, or you believe there is a manufacturing defect, email us within 7 calendar days of delivery. Include your order number, a description, clear photographs of the item, external packaging and shipping label.
Once verified, Meraqve will offer an appropriate remedy, which may be a repair, replacement or refund. Do not return an item before receiving written instructions. Approved reasonable return postage for a verified error or defect will be covered by Meraqve where applicable.
What is not a defect
Small variations in texture, polish, stone placement and other hand-finished details are part of an individually produced piece. Sterling silver naturally oxidizes and may develop fine scratches through wear. Damage caused by impact, bending, chemicals, water exposure, incorrect storage or failure to follow care guidance is not a manufacturing defect.
Mandatory consumer rights
Nothing in this policy excludes any remedy or consumer right that cannot lawfully be excluded in your place of residence. Where mandatory law grants stronger rights, those rights will apply.
Contact
For delivery or order assistance, email franklinst0505@gmail.com with your order number.
Business information
Operating entity
成都市青羊区笛昇珠宝工作室
Unified Social Credit Code
92510105MAK2MELD3H
Registered address
Chengdu, Sichuan, China / 中国四川省成都市
Customer care
franklinst0505@gmail.com
Instagram @dst_dex